I am experiencing issues with syncing and accessing my saved recipes, what should I do?
This issue was affecting some users on version 2.2.18 of the app. We have since released a new version, 2.2.22, which should resolve these issues – please update to the latest version of the app.
If your app is still crashing after updating, please try the following steps:
- Go to the home screen in the app and pull the screen down to force the app to sync. Wait until the message ‘Done!’ shows up, which means recipes have been synced.
- Log onto your My Good Food account on the bbcgoodfood.com website, and make sure that you can see your saved recipes as you expect to.
- Uninstall the app from your device. Download the latest version (2.2.22) of the app and wait for it to reinstall.
Please do let us know at email@example.com if you continue to have difficulties after this and we will get back to you as soon as possible.
I’m using an iOS older than 11.0, can I use the app?
For best performance, latest features and updates, please use iOS 11 or later. If you have already downloaded the app on an earlier iOS, you will be able to use the version that you currently have installed, but we are not able to support updates for your device.
Why do I have to sign up to BBC Good Food to access the app?
Our new app gives you even easier access to the 10,000+ recipes on bbcgoodfood.com that you love. By signing up you’ll be able to save, sort, rate and access recipes offline using the app. Plus, your account will automatically sync to the site, so you can find your favourites faster and while on the go.
Will BBC Good Food be launching apps on any other devices?
We’re always looking to expand our digital content across lots of platforms, so please send your suggestions to firstname.lastname@example.org.
There’s an ingredient missing in a recipe – where is it?
Sometimes, when there is a long list of ingredients on a particular recipe, some of them get hidden. If you scroll up and down you should be able to find the missing ingredient. Please email email@example.com if this isn’t the case.
I can’t find the cookbooks I paid for – where are they?
Previously, cookbooks were the only way to access BBC Good Food recipes via app, but our app now has access to over 10,000+ recipes available on bbcgoodfood.com. We also have collections on the same themes as our cookbooks – you might like to try the following collections, available in the app and on the website: