FAQ page: new bbcgoodfood.com website
We’ve made some changes to bbcgoodfood.com to help us bring you new features, faster. Read on to find out more...
What has changed on bbcgoodfood.com?
Without getting too technical, bbcgoodfood.com has made some back-end changes so that we can bring you new features, faster. You’ve probably noticed we look a little different and a few features have been removed or are temporarily unavailable.
If you’re having trouble finding your way around, please see answers to some frequently asked questions, below.
My Good Food: Log-in and account help
Where are my saved recipes / collections?
Why can’t I upload a recipe?
Why can’t I search my saved favourites?
Why can’t I upload an avatar?
What has changed on bbcgoodfood.com?
Features that have been removed
If you still can’t find what you’re looking for or want to share feedback about the site then get in touch at email@example.com.
How do I log in to My Good Food?
You can log in to your My Good Food account by clicking ‘sign in’ at the top right of the screen on both desktop and mobile.
How to log in on desktop:
How to log in on mobile:
You will need to enter your email address and password to log in.
Once logged in you can access your My Good Food homepage, or specific sections of My Good Food via the top right icon:
Where to access My Good Food on desktop:
Where to access My Good Food on mobile:
What should I do if I’ve forgotten or don’t have access to the email address associated with my account?
If you have multiple email addresses and cannot remember which one is associated with your My Good Food account, we recommend you trigger a ‘reset password’ email, starting with the most likely email address you signed up with.
You can do this here by entering your email address and clicking the ‘reset password’ option. If that email address is associated with a My Good Food account, you will receive an email with a link to reset your password.
If you no longer have access to the email account you’ve signed up to My Good Food with, but you do remember your My Good Food password, you can still use these details to log in to My Good Food. We would highly recommend you then go to your settings and update your email address.
If you cannot remember your email address or password for your My Good Food account you may need to create a new account. For data protection reasons we cannot provide email addresses based on passwords or usernames. There may be cases where we can help retrieve saved recipes and/or collections, so if you would like to explore these options please email us at firstname.lastname@example.org.
What should I do if I’ve forgotten the password for my account?
As long as you know your email address you can reset your password yourself on bbcgoodfood.com. Go to your account and select 'Change password'. You will then be sent an email with a link to reset your password.
If you have any issues when following the above steps please email us at email@example.com.
Why can’t I sign in with my username any more?
We have updated the way you log in to My Good Food and, as a result, logging in with a username is no longer supported. You can however still choose a screen name to be displayed when you leave a comment, tip or question across the site. View and/or update yours in your account settings.
We’ve taken great care to bring all My Good Food accounts across with all your saved recipes and collections. However, if you think there is something missing from your account, please get in touch with us at firstname.lastname@example.org and we will do our best to help.
Please note: Temporarily you will see a holding image as the cover of your recipe collections rather than a recipe image, but this will only be for a short while.
This feature is only temporarily unavailable and we’re working to get it back to My Good Food accounts as soon as possible. Please do save your recipes to share with us and the community, as we love seeing them! In the meantime, if you want to inspire others with your foodie creations, please join thousands of other BBC Good Food users on our BBC Good Food Together Facebook Group.
This feature is only temporarily unavailable and we’re working to get it back to My Good Food accounts as soon as possible. We apologise for any inconvenience this causes you. Hopefully you’ll rediscover an old favourite when browsing through all your saved recipes.
This feature is only temporarily unavailable and we’re working to get it back to My Good Food accounts as soon as possible. Any avatars uploaded prior to the changes should still show in your account. Please let us know if this is not the case at email@example.com.
Why does bbcgoodfood.com look different?
bbcgoodfood.com looks a little different as we have moved platforms to help us bring you new features, faster. We’ve kept the layout of many pages the same (e.g.recipe pages), so you’ll still easily find all the information you need to cook your old (and new) favourites. If there is anything you can’t find, or you want to share any feedback on the look and feel of the site, please email us at firstname.lastname@example.org.
Where are the site search filters?
You should still be able to find all the recipe inspiration you need within our site search, but you may notice it looks a little different. You can now access the search filters and sort by functions at the top of the page on both desktop and mobile devices.
As before, you can use the tabs at the top of the search screen to look at recipes, articles, videos and other content types.
If you have any comments on the search functions of the site, please let us know at email@example.com.
What is different about comments, questions and tips?
All comments, questions and tips across the site are still in place, and you may notice there are even more opportunities to interact with us on pages where you couldn’t before. Aside from aesthetics, the only change we’ve made is to bring all comments, questions and tips into one view rather than having them in separate tabs, so that everything is more accessible.
How has the site navigation changed?
We have updated our site navigation to reflect the key areas you have told us you’re interested in, for example Recipes, Health and Family. We think the site should now be easier for you to navigate, but if there is something you cannot find, please email us at firstname.lastname@example.org.
We really appreciate all the feedback we get from you and have been listening to what you most value and would like to see on the site in future. To help us focus on new features we’ve removed underused features or functions. However, if there is anything you really miss we want to hear about it, so please send us an email at email@example.com.