Frequently Asked Questions

If you have any questions about using the BBC Good Food app, check out our FAQ list below. If the answer to your question isn’t provided, please email goodfoodapps@immediate.co.uk and our friendly team will be happy to assist.

Subscriptions: Top questions


What does the app subscription include?

With a digital subscription to the BBC Good Food app, you can:

  • Get exclusive recipes added monthly
  • Access how-to videos and masterclasses
  • Put your questions to our experts
  • Comment on, organise and rate recipes
  • Enjoy an ad-free experience

How can I download the BBC Good Food app?

Visit the app store on iOS or Google Play, search for “BBC Good Food” and download the BBC Good Food app to your device.

How can I contact Customer Service?

Please email us at: goodfoodapps@immediate.co.uk and we’ll get back to you as soon as we can.

Can I cancel my subscription?

Yes, at any time. You can manage your subscriptions in your iOS and Google Play devices:

iOS
If you are are using an iOS device, you can manage your subscriptions via:

  1. Settings
  2. Your name: Apple ID, iCloud, Purchases & Media
  3. Subscriptions

Google Play
If you are are using an Android device, you can manage your subscriptions via Google Play:

  1. Open the Google Play app
  2. At the top right, tap the profile icon
  3. Tap Payments and subscriptions. Subscriptions
  4. Select the subscription that you want to cancel
  5. Tap Cancel subscription
  6. Follow the instructions on screen

After cancelling your subscription, it will run until the end of your billing period, so you can still use the app and enjoy all of the benefits until then. If you change your mind, you can subscribe again at any time.

Is this app a BBC product and does it benefit from the TV licence fee?

BBC Good Food is a commercial brand owned by Immediate Media and does not benefit from the TV Licence fee. BBC Good Food is published by Immediate Media Company Limited, published under licence from BBC Studios Distribution. The brand comprises bbcgoodfood.com, BBC Good Food magazine, BBC Good Food books and BBC Good Food live events.

Managing My Good Food Account


How do I update my personal details?

Update your details via the ‘My Account’ area of the app. Login using your email address and password to then manage your personal details, password and newsletter preferences.

I’ve forgotten my sign-in details, can I reset them?

Forgotten your password? Click on the ‘Forgot your password?’ link on the sign-in form. You will then receive an email with instructions to reset your password. If you’re still experiencing difficulty logging in after doing this, get in touch at goodfoodapps@immediate.co.uk.

How do I change My Good Food Account password?

Sign in and select ‘Your Profile’ at the top of the page. Then click ‘Settings’ and ‘Change password’.

How will you use my data and my personal details?

We'll keep your data safe and only use it for the ways you've permitted. Find out how and why by reading our privacy policy.

Check out the benefits of having a My Good Food account here.

iOS Family Sharing now enabled

Enable Family Sharing: 

  • On your iPhone, iPad or iPod touch, go to Settings and Tap your name.
  • Tap Family Sharing, then tap Set Up Your Family and follow the onscreen instructions to set up your family and invite your family members. Once set up Family Sharing you will be the “Family Organiser” 
  • Note that you will need to ask your family member to enter their Apple ID and password and they will need to enter the two-factor Authentication they received on their iPhone or iPad. 
  • Once this is completed, eligible subscriptions will automatically be shared with your family. 
  • The Family member can then download the BBC Good Food app. 
  • Accept terms and select “Restore Purchase” and download the app 
  • The Family member will see the shared subscription under “Shared with your Family” 
  • If you need further assistance, contact Apple Support

About my BBC Good Food app subscription


How do I subscribe to the app?

Follow these simple steps to subscribe to the BBC Good Food app:

  1. Visit the app store on your mobile device
  2. Choose the BBC Good Food app and download it
  3. Select your subscription terms
  4. Create an account by entering your email address and password
  5. Enter your payment details
  6. Enjoy your fantastic benefits

Which payment methods can I use?

We currently accept Mastercard, Visa debit and American Express card payment.

If I purchase the app on an Apple device, can I use it on an Android device and vice versa?

No, unfortunately purchases cannot be transferred between iTunes/App Store to an Android device, or vice versa, because Apple and Google use different systems to deliver their products.

Apple: 

For subscriptions purchased on an iPad, you’ll need to download the app on the iPhone using the same Apple ID. You will be given access to any purchases made under that account. 

Android:

For subscriptions purchased on an Android phone, you’ll need to download the app on your Android tablet using the same Google Account. You will be given access to any purchases made under that account. Please note, you may need to Restore Purchases.

What do I need to do once the app becomes paid only?


Once the app becomes a paid-for service, you’ll need to choose a subscription plan to access the great benefits:

  • Get exclusive recipes added monthly
  • Access how-to videos and masterclasses
  • Put your questions to our experts
  • Comment on, organise and rate recipes
  • Enjoy an ad-free experience

What are my payment options?


After taking out a free trial for three months, you can either pay monthly or annually:

  • Free for the first three months (try the app with a free trial)
  • Pay annually: £24.99/year (save 54% over paying monthly)
  • Pay monthly: £4.49/month

How do in-app purchases work?


Find out how apps, content and subscriptions from Apple are billed here.

For subscriptions and payments on Google Play, you can view more information here.

Is the app available to a non UK audience?


The BBC Good Food app is available to our non-UK audience.

For customers in the US, pricing is as follows:

  • Free for the first three months (try the app with a free trial)
  • Pay annually: $34.38/year
  • Pay monthly: $6.17/month

For customers in the EU, prices are:

  • Pay annually: €29.55/year
  • Pay monthly: €5.31/month

How do I renew?


Your subscription will automatically renew unless cancelled.

How can I get a refund?


Please get in touch with our friendly team at goodfoodapps@immediate.co.uk.

How can I give my feedback on the app?


You can rate the app and give your valuable feedback by tapping ‘Settings’. From there, you can then tap ‘Rate the app’ and choose a star rating out of 5, and ‘Send feedback’ via email.

You can also give feedback by searching for the BBC Good Food app in your app store and writing a review in the Ratings & Reviews section.

iOS

  1. Tap on the App Store Icon
  2. Tap in Search
  3. Type in “BBC Good Food” to search for the BBC Good Food app
  4. Scroll to the app you want to rate and tap on that app’s name
  5. Scroll down to the “Ratings and Reviews” section
  6. Tap on a star rating
  7. Tap on “Write a Review”

Google Play

  1. On your Android phone or tablet, open the Google Play Store app.
  2. Browse or search for the app that you want to review.
  3. Find and select the app to open the detail page.
  4. Scroll until you get to the reviews section.
  5. Select the number of stars. You can also tap Write a Review.
  6. Follow the onscreen instructions to write a review and add details.
  7. Tap Post.

What happens if I can’t watch the videos?


If you experience any technical issues whilst using the BBC Good Food app, please contact our friendly support team at goodfoodapps@immediate.co.uk. They’ll do their best to get back to you quickly.