BBC Good Food apps: Frequently Asked Questions

Got a question about your BBC Good Food mobile app? Make sure you're getting the most from your application, with our FAQ page where our team has answered your common queries.

BBC Good Food apps: Frequently Asked Questions

My device had a system update and now I’ve lost access to cookbooks I paid for- how do I get them back? 

If you’ve lost access to any cookbooks you paid for on your iPhone and/or iPad due to a system update, you’ll be able to download them again without being charged twice. To do this, make sure you’re logged in under the same Apple ID used to purchase the cookbooks, and follow these instructions: 

1) Tap the menu icon on the top right side of your screen.
2) Select settings.
3) Select Manage In App Purchases.
4) Tap the Restore button on the bottom of the page.
5) Go back to the Recipes page (home screen) where your purchased cookbooks will be available to download again for free.

Please note that if you downloaded the cookbooks for free during our promotional period, you will not be able to re-download them across devices. This is something we’re working on fixing in a future release. 

For more information, visit the iPhone and iPad app page.

I missed out on downloading the free cookbooks - will another offer run in the future?

As part of a promotional offer following the launch of our Good Food - Recipes, tips & cooking tools app, the cookbooks available from within the app were free to download. The offer closed on 31st October 2012, but we may run a similar promotion in the future. Keep an eye out for new apps and offers on the website

Will BBC Good Food be launching apps on any other devices?

We’re always looking to expand our digital content across lots of platforms, so please send your suggestions to Good.FoodApps@bbc.com We’re currently looking at which other devices we could work with, including the Kindle Fire HC.  

The cooking timer on my app won't stop sounding - how do I stop it?

1) Tap the menu button in the top right hand corner of the app.
2) Scroll down to timer in the menu and tap.
3) You should then arrive on the timer summary page.
4) Press the x on the right hand corner of the timers you created.
5) You'll then be prompted with the message Do you want to delete this timer?
6) Select OK to delete the timer, and continue this process for all the timers you wish to remove.

What can I use my shopping list function for?

Our shopping list function in the app allows you to:

  • Add your own ingredients.
  • Take ingredients from recipes and sort them into aisle order.
  • Sort your shopping list by recipes.
  • Share your list via email.
  • Delete items.

Why do I have to pay for recipes? 

BBC Good Food is owned by BBC Worldwide, the commercial arm of the BBC, which is in no way funded by the license fee. All the profits BBC Good Food makes are instead redirected to the BBC to help subsidise programming and keep the license fee down. If you have any further questions about the funding of BBC Worldwide products, visit the website.

Why do I have to pay for recipes on the app when I can get them free on the website?

The purpose of our apps is to offer a bespoke selection of collated recipe content that's specially optimised for mobile and tablets and available offline. We do hope to add further free recipe packs in future so please keep checking back.

I can't find the recipe I'm looking for using the search tool - why is this?

The BBC Good Food - Recipes, tips & cooking tools app is free to download, but charges for additional cookbooks from within it, for instance 'Cakes' and 'Quick'. We offer 20 free recipes, 50 glossary items, cooking tips and a multiple timer tool for free in the app. However, unless you download additional cookbooks, you're potentially only searching 20 recipes.

There's an ingredient missing on this recipe - where is it?

Sometimes, when there is a long list of ingredients on a particular recipe, some of them get hidden. If you scroll up and down you should be able to find the missing ingredient. Please email good.foodapps@bbc.com if this isn't the case.

I've paid for a cookbook via my iTunes account and add it to another device- can I do this?

If you've paid for a cookbook in the app you will be able to re-download it onto either your iPhone or iPad without paying again. Just ensure you are logged in with the same iTunes account on both devices and follow the instructions below:

1) Tap the menu icon on the top right side of your screen.
2) Select settings.
3) Select Manage In App Purchases.
4) Tap the Restore button on the bottom of the page.
5) Go back to the Recipes page (home screen) where your purchased cookbooks will be available to download again for free.

However, if you downloaded the cookbooks for free during our promotional offer, you will not be able to re-download across devices.


Still not got the answer you were looking for? Email our app team on Good.FoodApps@bbc.com